Is learning solely meant to be the regurgitation of content that meets the initial question or is it being able to critique and apply knowledge and question what we know? However I have concerns for topic based support and how we envisage the usage of bots\automation for teaching students. ASOS, Tesco, Skyscanner all use bots for support, booking and general queries). It also replicates what some students experiences and expect of service providers (e.g. Its the creation of an automated support layer that replaces the need to click through numerous webpages or flick through a course handbook (if a student can remember where it is on top of everything else!). It s a great example of how bots can be used to provide users with instant responses to general questions. I recently attended a JISC event Bolton College which discussed the usage of chatbots at the institution (thank to Jisc and Bolton for the hospitality).īolton are doing alot with chatbots and are using IBM Watson Conversation (which is now rebranded as Watson Assistant) and starting to expand from text to voice platforms (e.g.
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